NHTSA Complaint #11322965 — 2013 AUDI Q7

APRIL 30,2020. I WAS USING A "NEW" JACK THAT WAS SUPPLIED WITH THE CAR. THE JACK WAS ON A FLAT CONCRETE SURFACE IN MY GARAGE. THE JACK FAILED AND BROKE, DUMPING THE SUV ON ITS FRONT RIGHT SIDE, FROM WHICH THE WHEEL HAD BEEN REMOVED. BEFORE USING THE JACK, AN AUDI SERVICE MANAGER TOLD ME HE DIDN'T LIKE TO USE THE JACKS, BECAUSE THEY WERE KNOWN, WITHIN AUDI, TO FAIL. THE SERVICE MANAGER, HAVING MORE EXPERIENCE THAN I, JACKED THE CAR UP, USING THE JACK THAT WAS SOLD WITH THE CAR. THE RT. FT WHEEL WAS REMOVED AND PUT IN THE REAR OF ANOTHER VEHICLE AND WHILE UNATTENDED FOR 5 MINUTES, DURING THE TRANSFER, THE JACK GAVE OUT. AFTERWARD, IT WAS OBSERVED THAT THE ROTARY JACK WOULD NOT LIFT OR DESCEND. VERY UPSETTING TO REALIZE THAT AUDI HAS HAD THIS PROBLEM FOR YEARS IN THAT MY SUV WAS ONE THAT WAS PREVIOUSLY RECALLED BECAUSE OF THE DIESEL OMISSION ISSUES. WHEN THE SERVICE MANAGER OF AN AUDI FRANCHISE ACKNOWLEDGES THE PROBLEM, PRIOR TO THE FAILURE, IT IS REPREHENSIBLE CONDUCT.