NHTSA Complaint #11322879 — 2013 HONDA ODYSSEY

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11322879
Vehicle	2013 HONDA ODYSSEY
Component	ENGINE
Date of Incident	April 28, 2020
Date Filed	April 30, 2020
Mileage	92,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TN

Consumer Description

I HAVE A 2013 HONDA ODYSSEY. THE ENGINE BEGAN TO MISS BADLY. I TOOK IT TO THE DEALERSHIP FOR REPAIRS. THE MECHANIC SAID THAT THE OIL WAS GETTING ON THE SPARK PLUGS AND CAUSING THEM TO FAIL. THE COST TO REPAIR WOULD BE VERY EXPENSIVE. THE MECHANIC AND MANAGER SAID THAT MY VAN WAS NOT UNDER WARRANTY. I DID SOME CHECKING AND FOUND THAT THERE WAS AN EXTENDED WARRANTY FOR THE 2013 HONDA ODYSSEY FOR THE EXACT PROBLEM MY VAN HAD. DESPITE EXPLAINING THIS TO THE DEALERSHIP MANAGER HE COMPLETELY STONE WALLED AND REFUSED TO HELP. APPARENTLY ALOT OF HONDA ODYSSEYS IN THE 2011-2014 TIME PERIOD ARE HAVING THIS SAME ISSUE. HONDA REFUSES TO ACCEPT RESPONSIBILITY AND MAKE THE REPAIRS. DO NOT BY A HONDA AS THEY DO NOT BACK UP THEIR PRODUCT.

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