NHTSA Complaint #11322626 — 2016 FORD FUSION

VEHICLE WAS PURCHASED BRAND NEW AND WITHIN 9 MONTHS THE MOTHERBOARD CRASHED AND HAD TO BE REPLACED. SINCE THAT, THE CAR HAS TURNED OFF WHILE STOPPED AT A STOPLIGHT (VEHICLE WAS IN DRIVE AND AT COMPLETE STOP), BLUETOOTH DOES NOT CONNECT AT TIMES, RADIO TURNS ON AND OFF, AC/HEAT TURN ON AND OFF AND THE DISPLAY BLINKS. THERE IS A NOISE IN THE FLOORBOARD WHERE THE MOTHERBOARD WAS REPLACED AND WAS TOLD THERE IS NOTHING THEY CAN DO ABOUT IT AND THERE ARE NO ISSUES WITH THE SYSTEM. A RECALL WAS ISSUED FOR LUG NUTS IN 2019 AND ALL WERE REPLACED. WHEN ASKED IF THEY COULD BE REPLACED WITH A DIFFERENT TYPE, WAS TOLD NO, THEY WOULD BE REPLACED WITH THE SAME ONES - THAT WERE RECALLED. SINCE THE REPLACEMENT, THOSE LUG NUTS HAVE SWELLED AND HAD TO BE TAKEN TO THE DEALERSHIP FOR REMOVAL. 3 WERE UNABLE TO REMOVED AND WAS TOLD THERE WAS NOTHING MORE THEY COULD DO.