NHTSA Complaint #11322623 — 2013 LEXUS RX350 UNKNOWN OR OTHER

Complaint Details

ODI Number	11322623
Vehicle	2013 LEXUS RX350
Component	UNKNOWN OR OTHER
Date of Incident	April 28, 2020
Date Filed	April 29, 2020
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	SC

Consumer Description

THE SOFTWARE LOCATOR IS DEFECTIVE & WILL SEND YOU TO THE WRONG PLACE. LEXUS HAS A CAMPAIGN TO FIX IT THRU 2022 WHERE THEY UPDATE THE SOFTWARE. UNFORTUNATELY THEY DO NOT UPDATE THE NAVIGATION SOFTWARE AT THE SAME TIME AND THAT SHOULD BE A REQUIREMENT BECAUSE THE LOCATION SOFTWARE AND THE NAVIGATION SOFTWARE WORK CONJUNCTIVELY. INSTEAD THEY WANT TO CHARGE YOU $400 FOR NAVIGATION UPDATE. NOT SATISFACTORY. I ESCALATED THIS AT LEXUS CUSTOMER SERVICE & IT WAS NOT ADDRESSED PROPERLY. SO LEXUS WANTS TO DO THE SOFTWARE UPDATE FOR THE LOCATION SERVICES BUT THEY WANT YOU TO PAY $400 FOR THE NAVIGATION UPDATE THAT WORKS ALONGSIDE IT? SOUNDS LIKE A BAIT AND SWITCH TO ME.

Related Complaints for the 2013 LEXUS RX350

Other UNKNOWN OR OTHER Complaints

#11160508 — December 10, 2018 — SATURDAY, NOVEMBER 24, 2018 I STARTED MY DAY BY FIRST GOING TO THE BANK. I ENTERED THE PARKING LOT OF SUNTRUST BANK O...

#11111840 — July 17, 2018 — WAS PULLING INTO PARKING SPOT AT THE REAR OF MCDONALDS', STEPPED ON THE BRAKES WHEN I SUDDENLY FELT A THUD. THE CAR R...

#10980688 — April 25, 2017 — CPSC:2013 LEXUS RX 350 VACUUMING THE REAR CARGO AREA WHEN THE REAR DOOR AUTOMATICALLY BEGAN TO CLOSE AND IT STARTED T...

#10946277 — January 18, 2017 — MY SUNROOF EXPLODED . HEARD THE POP WHILE ON THE FREEWAY WITH NOTHING ABOVE ME OR NEAR ME. MY INSIDE COVER WAS CLOSED...

#10785135 — October 21, 2015 — UNDER ACCELERATION ON TO THE HIGHWAY EXHAUST SMELLS WILL ENTER THE VEHICLE THRU THE AIR CONDITIONING VENTS WHEN A/C I...

Recent Complaints for the 2013 LEXUS RX350

#11513401 — STRUCTURE:BODY:HATCHBACK/LIFTGATE — March 23, 2023 — The contact owns a 2013 Lexus RX350. The contact stated that after closing the liftgate door and reversing out of the...

#11511160 — STEERING — March 10, 2023 — The contact owns a 2013 Lexus RX350. The contact stated that while driving at speeds exceeding 70 MPH, the steering w...

#11388122 — FUEL/PROPULSION SYSTEM — January 14, 2021 — NO PROBLEM AS OF NOW SAW IT ON RECALL IN CONSUMER REPORT

#11337547 — STRUCTURE:BODY — July 5, 2020 — I PURCHASED THIS CAR NEW AND ABOUT 3 YEARS AGO THE AUTOMATIC DOOR LOCKS ON THIS VEHICLE STARTED TO FAIL - FIRST IT ST...

#11328785 — ELECTRICAL SYSTEM — June 14, 2020 — MY 2013 LEXUS AWD RX 350 HAS A FAULTY WIRE HARNESS WHICH HAS SHORTED OUT ITS GPS NAVIGATION SYSTEM, RADIO, AND MEDIA ...