NHTSA Complaint #11322401 — 2007 TOYOTA TUNDRA

ON JULY 18 2019 MY FILE TANK STRAP RUSTED OFF. I NOTICED THE TANK HANGING DOWN WHEN MY G AND I WERE ON A DINNER DATE. WHEN I TRIED TO REPAIR IT THE BRACKET THAT BOLTS TO THE FRAME TORE OFF DUE TO RUST. I HAD NO WAY TO FIX IT SO I PUT UP THE TANK WITH A RATCHET STRAP AND DROVE IT ONLY MINIMALLY. ON APRIL 15TH 2020 MY TRUCK WOULD NOT START AND SO AFTER ABOUT A WEEK OR SO I HAD A TOW TRUCK PICK IT UP AND BRING IT TO A LOCAL SHOP. BEFORE THE SHOP GOT STARTED ON THE VEHICLE THEY TOLD ME THE FRAME IS IN REALLY ROUGH CONDITION. THIS IS NEWS TO ME BECAUSE I BOUGHT IT FROM A LOCAL DEALER, RHINELANDER HONDA TO BE EXACT, ON NOVEMBER 27 2018. I HAVEN'T EVEN HAD IT A YEAR AND A HALF. THEY THEN PROCEED TO TELL ME ABOUT A TOYOTA FRAME RECALL/EXTENDED WARRANTY THAT I MAY FALL UNDER. WHILE THE TRUCK IS IN THE SHOP I REACHED OUT TO MY LOCAL TOYOTA DEALER, RHINELANDER TOYOTA, AND THEY TOLD ME I WAS NOT ABLE TO GET HELP BECAUSE THE WARRANTY EXPIRED IN MARCH/MAY OF 2019 FOR MY TRUCK. I TOLD THEM I HAD JUST BOUGHT IT AND HAD NOT RECEIVED ANY INFORMATION ABOUT THE FRAME RECALL. THEY STATED THEY COULD NOT HELP ME AND GAVE ME THE NUMBER TO THE CORPORATE OFFICE. I CONTACTED AND SPOKE WITH SEVERAL PEOPLE AT THE CORPORATE OFFICE AND THEY EXPLAINED THAT THEY COULD NOT HELP ME EITHER. I HAVE A HARD TIME UNDERSTANDING WHY IF TOYOTA KNOWS THERE IS A SIGNIFICANT ENOUGH RUST/CORROSION ISSUE THAT THEY WOULD REPLACE FRAMES FOR THE TRUCK YEAR THAT MY TRUCK FALLS INTO BUT GIVE IT AN EXPIRATION DATE AND THEN NOT HONOR FIXING THE ISSUES THEY KNOW EXIST. I NEVER RECEIVED ANY LETTERS OR INFORMATION ABOUT THE ISSUES WITH THE FRAMES AND NOW MY TRUCK IS STILL AT THE SHOP WHILE THEY TRY TO DETERMINE THE BEST WAY TO MAKE IT ROAD WORTHY. THIS IS NOT A POORLY MAINTAINED TRUCK. OTHER THAN THE FRAME ISSUES IT IS A VERY NICE PICKUP. I HAVE ONE PICTURE FROM THE MECHANIC SO FAR AND I WILL ATTACH IT.