NHTSA Complaint #11322053 — 2018 FORD EXPEDITION

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11322053
Vehicle	2018 FORD EXPEDITION
Component	ELECTRICAL SYSTEM
Date of Incident	April 20, 2020
Date Filed	April 23, 2020
Mileage	29,375 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

UPON STARTUP, THE DASHBOARD MONITOR WILL NOT LIGHT UP AND THE TRANSMISSION WILL NOT GO INTO GEAR. THIS INCLUDES NO BACKUP CAMERAS, RADIO, MAPPING FEATURE, OR HANDS FREE BLUETOOTH ON THE MONITOR, WHILE THE DASHBOARD (DIRECTLY IN FRONT OF THE STEERING WHEEL AREA) FLASHES ON/OFF THAT "TRANSMISSION NOT IN PARK", OR "OIL NEEDS TO BE CHANGED", YET THE TRANSMISSION IS STUCK IN PARK. AFTER TRYING SEVERAL TIMES TO MANUALLY PUT THE CAR INTO "DRIVE" IT WILL FINALLY START MOVING FORWARD WITH A GRINDING SOUND, BEFORE COMING TO AN ABRUPT STOP. THIS SEQUENCE OCCURS SEVERAL TIMES, UNTIL I TURN THE CAR OFF AND TRY AGAIN. IT SOMETIMES TAKES 4-5 ATTEMPTS OVER 5-10 MINUTES TO GET THE CAR MOVING WITH ALL ITEMS WORKING PROPERLY. IT SEEMS ELECTRICAL, SINCE IT ALWAYS INVOLVES BOTH THE DASH MONITOR AND THE TRANSMISSION AT THE SAME TIME.

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