NHTSA Complaint #11321942 — 2014 HYUNDAI ELANTRA

THE CAR ENGINE SHUT OFF NUMEROUS TIMES. THE PANEL DID NOT SHOW ANY CODES - NO CHECK ENGINE LIGHT WAS LIGHTING. EVENTUALLY THE PROBLEM GOT WORSE, AND THE CAR STOPPED MORE FREQUENTLY IN CITY/STREET DRIVING AND ON THE CHICAGO EDENS HIGHWAY DURING RUSH HOUR, WITH NO CHECK ENGINE LIGHT APPEARING.THIS IS A VERY SERIOUS SAFETY CONCERN. UPON TAKING THE VEHICLE TO MULTIPLE AUTO MECHANICS FOR THE PURPOSE OF RECEIVING MULTIPLE OPINIONS, THE HYUNDAI DEALERSHIP MECHANICS TOLD US WE NEEDED TO CHANGE THE ENGINE - WITH NO SOLID REASONING OR INCREMENTAL EVIDENCE THAT THE PROBLEM WAS A) TRULY, AN ENGINE MECHANICS OR OTHER RELATED OPERATING ISSUE OR 2) SERIOUS ENOUGH PROBLEM TO REQUIRE AN ENTIRE ENGINE OVERHAUL. WHEN CONTACTING HYUNDAI AMERICA, THEY WERE NOT ABLE TO ACCEPT THE FACTS OF WHICH ARE A VERY SERIOUS, IMMANENT MANUFACTURER CONCERN, AND MORE IMPORTANTLY, CONSUMER CONFIDENCE AND SAFETY CONCERN. THERE WERE NO RECALLS ON THIS VEHICLE. WE HAVE ENTIRE REASON TO BELIEVE BASED ON OUR FACTUAL INFORMATION THAT HYUNDAI IS PRESENTING DISHONEST AND POTENTIALLY HARMFUL INFORMATION TO THEIR CUSTOMERS, FROM THE VEHICLE'S LACK OF SAFETY NOTIFICATION AND IMPROPER RESPONSE IN HANDLING THE SITUATION WITH THE CONSUMER. I TALKED WITH THE HYUNDAI CASE MANAGER. THEIR SYSTEM HAS MY INFO AND MY CAR INFO, AND OUR CONVERSATION. I HAD INFORMED CASE MANAGER, THAT I'M GOING TO FILE A COMPLAINT TO NHTSA AGAINST HYUNDAI POOR PERFORMANCE AND ISSUE RESOLUTION. THANKS FOR YOUR SUPPORT AND YOUR INVESTIGATION. *LN *JS