NHTSA Complaint #11321652 — 2007 MERCEDES-BENZ E350

TL* THE CONTACT OWNS A 2007 MERCEDES-BENZ E350. THE CONTACT STATED THAT WHILE AT A STOP LIGHT AND ATTEMPTING TO OPEN THE SUNROOF, ONE SIDE OF THE SUNROOF WITH A FRACTURED SEAL CAVED IN. THE CONTACT STATED THAT THE GLASS WAS NOT CRACKED. THE CONTACT PERFORMED A VIN SEARCH AND BECAME AWARE THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V918000 (VISIBILITY). NEW COUNTRY MERCEDES-BENZ LOCATED AT 1 WESTON ST, HARTFORD, CT 06120, 860-278-2000, WAS CONTACTED AND CONFIRMED THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 132,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.