NHTSA Complaint #11321641 — 2017 KIA SORENTO

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11321641
Vehicle	2017 KIA SORENTO
Component	ENGINE
Date of Incident	October 11, 2019
Date Filed	April 20, 2020
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

TEST# 5 - OIL CONSUMPTION - MILEAGE 61,719 (DOWN 1 QUART AT 1030 MILES AFTER MAR 09 2020 WORK ORDER) WE HAD TO REMOVE THE OIL DIPSTICK SEAL MORNING OF 4/19/2020, MY HUSBAND HAD A MEDICAL EMERGENCY AND I DID NOT WANT THE ENGINE TO SEIZE UP, CATCH FIRE, AS THE GAINESVILLE, GA KIA DEALERSHIP SERVICE MANAGER TOLD US IT WOULD DO IF THE ENGINE RAN OUT OF OIL. THE DEALERSHIP DOES NOT APPROVE OF REMOVING THE SEAL, THEY TAKE OIL CONSUMPTION 'PROTOCOL' OVER THE CORONAVIRUS PROTOCOL. I DID NOT CANCEL THE OIL CONSUMPTION TESTING, I WILL CONTINUE TO REPORT OIL CONSUMPTION EVERY 1000 MILES. KIA MOTORS USA HAS 4 CONSECUTIVE TESTS, ALL 4 TESTS PROVE OIL DOWN 1-2 QUARTS EVERY 1000 MILES. THIS VEHICLE IS GARAGED, GARAGE IS ATTACHED TO HOME, IF CATCHES FIRE IT COULD CAUSE INJURIES OR DEATHS. IT'S A 2 FAMILY DUPLEX. NHTSA - HELP, PLEASE HELP !!

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