NHTSA Complaint #11321170 — 2015 FORD TAURUS

TL* THE CONTACT OWNS A 2015 FORD TAURUS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE DRIVER'S SIDE REAR TOE LINK DETACHED WITHOUT WARNING. THE CONTACT VEERED TO THE SHOULDER OF THE ROADWAY FOR ASSISTANCE. THE VEHICLE WAS TOWED TO TOOTHMAN & SOWERS FORD (2231 WHITE HALL BLVD, FAIRMONT, WV 26554, (888) 937-7330) WHERE IT WAS DIAGNOSED AND DETERMINED THAT THE DRIVER SIDE REAR TOE LINK NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTAC THAT THE REMEDY WAS UNAVAILABLE. THE CONTACT WAS INFORMED THAT THE REPAIR WAS AVAILABLE AS AN OUT OF POCKET EXPENSE. THE CONTACT WAS INFORMED THAT VEHICLE OWNERS WHO PAY OUT OF POCKET WOULD BE ELIGIBLE FOR REIMBURSEMENT. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 20V072000 (SUSPENSION). THE APPROXIMATE FAILURE MILEAGE WAS 80,000.