NHTSA Complaint #11321101 — 2019 RAM 1500

EVERY DAY WHEN DRIVING THE TRUCK FOR THE FIRST TIME. TRUCK HAS SAT FOR MORE THAN 5 HOURS AND IS COOL (70 DEGREES) AS I LEAVE MY COMMUNITY DRIIVING 25 MPH, I STOP AT THE FIRST STOP SIGN. DURING SLOWING DOWN TO A STOP THE TRANSMISSION DOWNSHIFTS AND SURGES FORWARD. MANY TIMES DURING THIS SURGE THE TRANSMISSION GOES INTO NEUTRAL AND THE SCREEN INSTRUCTS ME TO SHIFT INTO PARK AND THEN BACK IN TO DRIVE. IT MAKES IT DANGEROUS IF THERE IS TRAFFIC BEHIND ME. THE TRUCK ALWAYS SURGES WHEN STOPPING AND POPS OUT OF GEAR AT LEAST TWICE A WEEK. DEALERSHIP SAID THEY ADDRESSED BY UPDATING DRIVE TRAIN SOFTWARE . SINCE REPAIR IT HAS HAPPENED AGAIN AND DEALER INSISTS THEY CAN'T REPLICATE. I HAVE PROVIDED A VIDEO SHOWING THE TRUCK POPPING OUT OF GEAR AT A STOP SIGH. THE SITE WILL NOT ALLOW ME TO UPLOAD THE VIDEO BUT I CAN PROVIDE IF REQUESTED.