NHTSA Complaint #11320938 — 2020 JEEP GLADIATOR

AROUND LATE FEBRUARY THE VEHICLE STARTED MAKING A NOISE FROM THE FRONT DRIVE SHAFT AREA. WE TOOK THE VEHICLE TO THE DEALER IN DENISON IOWA 3/4/20 AND THEY TOLD US THE FRONT DRIVE SHAFTS WERE DEFECTIVE AND THE PARTS ARE BACK ORDERED FRO 4-6 WEEKS. THEY TOLD US IT WAS SAFE TO DRIVE BUT AFTER THEY TOOK IT APART IT STARTED DOING IT MORE FREQUENTLY AND WHEN IT MADE THE NOISE IT PULLED HARD TO THE RIGHT AND SEEMED UNSAFE. WE CONTACTED FCA CUSTOMER ASSISTANCE AND THEY TOLD US THEY WOULD HAVE THEIR PARTS TEAM LOCATE THE REQUIRED PARTS. IT HAS NOW BEEN 41 DAYS AND THEY STILL DO NOT HAVE THE PARTS, AND THEY ARE TELLING US THEY DO NOT KNOW WHEN THEY WILL HAVE THE PARTS. THEY APPROVED RENTAL CAR BUT DUE TO THE EXPENSE WE RETURNED IT AFTER 1 MONTH. WE CAN ONLY GET THE MONEY WE HAVE PAID FOR THE RENTAL CAR AFTER OUR VEHICLE IS REPAIRED WHICH NOW SEEMS LIKE ANOTHER MONTH. WE COULD NOT AFFORD TO PAY OUR MONTHLY CAR PAYMENT PLUS THE RENTAL CHARGES. AT THIS POINT THE VEHICLE HAS BEEN SITTING IN OUR DRIVEWAY AND IS NOT SAFE TO DRIVE.