NHTSA Complaint #11320759 — 2006 BUICK LACROSSE

TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. THE CONTACT STATED WHILE DRIVING 50 MPH, THE CONTACT BECAME AWARE THAT THE INSTRUMENT PANEL WAS INOPERABLE. THE FOLLOWING DAY THE INSTRUMENT PANEL OPERATED AS INTENDED. ON ANOTHER OCCASION WHILE DRIVING AT 35 MPH, THE HEADLAMPS FAILED TO ILLUMINATE. THE CONTACT STATED THAT THE HIGH BEAM HEADLAMPS WERE USED TO SAFELY OPERATE THE VEHICLE. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 15V519000 (EXTERIOR LIGHTING). THE VEHICLE WAS TAKEN HENDRICK CHEVROLET BUICK GMC SOUTHPOINT LOCATED AT (127 KENTINGTON DR, DURHAM, NC 27713), WHERE THE CONTACT WAS INFORMED THAT THE RECALL WAS EXPIRED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 112,000.