NHTSA Complaint #11320705 — 2015 FORD EXPLORER

MY WIFE PULLED OUT OF THE DRIVEWAY INTO TRAFFIC GOING TO WORK ONE DAY. WHEN SHE PULLED OUT THE CAR SHIFTED HARD THEN WENT INTO NEUTRAL. MY WIFE'S QUICK THINKING TO PULL OF THE SIDE OF THE RD SAVED HER FROM GETTING REAR ENDED. SHE PUT CAR IN PARK THEN SHIFTED TO GO AGAIN. AT THAT MOMENT IS WHEN THE CAR STARTED HOPPING AS SHE DROVE DOWN THE RD. SHE PULLED OVER TO CALL ME. I INSTRUCTED HER TO GO HOME AND NOT TO WORK. I GOT HOME HOURS LATER FROM WORK I THEN DROVE OUR 2015 FORD EXPLORER. IT SHIFTED HARD THEN STARTED TO HOP I TOOK IT HOME AND DID A VISUAL INSPECTION ON THE FLUID LEVEL TIRES AND SHOCKS. I DIDN'T SEE ANYTHING ABNORMAL. THE NEXT DAY I TOOK IT TO FORD DEALER THEY DROVE IT AT 96000 MILES SAID THEY COULDN'T DUPLICATE IT. FAST FORWARD WE HAVE 105000 MILES ON IT PROBLEM PERSISTENTLY GETTING WORSE WE TOOK IT BACK TO VILLAGE FORD. THEY DROVE IT AND SUSPECTED THE TRANSMISSION. THE NEXT DAY THEY CALLED SAYING IT WAS THE TRANSMISSION AND IT WOULD BE 5500.00 $ TO FIX IT. THEY COULDN'T PUT IT ON A DIAGNOSTIC MACHINE BEFORE WARRANTY WAS OUT BUT THEY COULD WHEN OUT OF WARRANTY. NOW I FIND MYSELF SPENDING 4500.00 DOLLAR AUTO REPAIR THAT COULD'VE BEEN DETECTED IF THEY WOULD'VE DIAGNOSED IT PRIOR TO NOW. REGGIE THE SERVICE MANAGER AND THE SERVICE TEAM AT VILLAGE FORD FAILED ME