NHTSA Complaint #11320375 — 2013 FORD FUSION

I PURCHASED MY 2013 FORD FUSION FROM FAMILY AUTO OF BEREA. MY TOTAL PURCHASE PRICE WAS OVER $13,000 WHICH I AGREED TO PAY IN WEEKLY INSTALLMENTS OF $115. THE ENGINE HAD APPROXIMATELY 130,000 MILES ON IT. I DECIDED ON THE FORD FUSION BASED ON YEARS OF WATCHING MY FATHER AND GRANDPARENTS REPEATEDLY BUY FORD VEHICLES. SOME BRAND NEW, SOME USED. THEY ALL GAVE POSITIVE FEEDBACK CONCERNING THEIR VEHICLES. THEY HIGHLY RECOMMENDED THAT I PURCHASE A FORD AS WELL. I TRUSTED THEM AND I TRUSTED FORD. AFTER ALL, FORD HAD BEEN MAKING QUALITY VEHICLES SINCE THE PRODUCTION OF THE T MODEL IN 1908. I WAS DRIVING MY 2013 FORD FUSION TRAVELING ON 385 SOUTH IN GREENVILLE, SC. I WAS GOING APPROXIMATELY 60 MILES AN HOUR IN THE FAR LEFT LANE WITH MY 6 YEAR OLD, SON AND 8 YEAR OLD, DAUGHTER IN THE BACK SEAT. WITHOUT WARNING, MY ENGINE STALLED. I WAS UNABLE TO MAINTAIN MY SPEED OR ACCELERATE. I PROCEEDED TO USE MY RIGHT TURN SIGNAL TO TRY TO GET TO THE EMERGENCY LANE. CARS WERE FLYING BY US SWITCHING LANES TO DODGE US. AT ANY MOMENT, ANOTHER VEHICLE COULD'VE COLLIDED WITH MY VEHICLE AND WOULD HAVE LIKELY ENDED WITH A FATALITY. I MANAGED TO MAKE IT SAFELY TO THE EMERGENCY LANE WHERE I CALLED ROADSIDE ASSISTANCE AND HAD MY CAR TOWED TO MY HOME. I NOTIFIED FAMILY AUTO OF BEREA AND THEY ARRANGED FOR AN INSPECTION OF MY VEHICLE WHICH ULTIMATELY REVEALED THAT MY ENGINE NEEDED REPLACEMENT. THE TOTAL AMOUNT FOR THE REPLACEMENT WOULD HAVE TOTALED OVER $2500 OUT OF POCKET BUT I HAD PURCHASED AN EXTENDED WARRANTY WITH THE DEALERSHIP. I MISSED 4 DAYS OF WORK DUE TO THEM HAVING TO REPLACE THE ENGINE IN ADDITION TO FEARING FOR MY CHILDREN'S SAFETY BC YOUR VEHICLE DIDN'T HOLD UP TO THE STANDARDS AND QUALITY I THOUGHT FORD WAS KNOWN FOR. *TR