NHTSA Complaint #11320356 — 2014 BMW 328D

I RECEIVED A LETTER FROM BMW STATING AN EGR COOLER RECALL WAS ISSUED FOR MY VEHICLE. I TOOK THE VEHICLE INTO BELLEVUE BMW AFTER SMELLING DIESEL INSIDE THE PASSENGER CABIN. THEY KEPT THE VEHICLE OVER NIGHT AND HAD ME RENT A VEHICLE WHILE THEY KEPT THE CAR OVERNIGHT. UPON RETURNING I WAS TOLD THAT MY EGR COOLER DID IN FACT NEED REPLACING. I WAS INFORMED THAT THEY WOULD NOT BE FIXING THE PROBLEM AT THAT TIME BECAUSE THEY HAD A CATCHY LEGAL BLIND TO HIDE BEHIND. ' NO REMEDY AT THIS TIME'. THE SIMPLE TRUTH IS THEY COULD OF SOLD ME THE NEW EGR COOLER. BUT THEY CHOSE NOT TO DO THAT EITHER. I ASKED THE SERVICE ADVISER IF IT WAS SAFE TO DRIVE AND HE ASSURED ME IT WAS. AS IT TURNS OUT HE LIED TO ME. A SHORT TIME LATER THE WHILE DRIVING ON THE INTERSTATE THE INTAKE MANIFOLD CAUGHT FIRE. THERE WAS SMOKE AND A BLACK SOOT BELLOWING OUT FROM BEHIND THE CAR AND WHEN I GOT PULLED OFF THE ROAD LARGE AMOUNTS OF THICK BLACK SMOKE BILLOWED OUT FROM UNDER THE HOOD. I CALLED FOR A TOW TRUCK AND HAD IT REPAIRED AT AN APPROVED REPAIR FACILITY. 2400.00 LATER THE CAR WAS BACK ON THE ROAD FOR A SHORT TIME. A SHORT WHILE LATER I GOT TO WORK AND NOTICED A LOUD CLICKING SOUND FROM THE ENGINE. TOOK THE CAR BACK TO BELLEVUE BMW AND THEY TRIED TO TELL ME THE SHOP WHERE I WAS GETTING MY OIL CHANGES DONE WERE NOT CHANGING MY OIL. THIS DELIBERATE ATTEMPT TO MISDIRECT FAULT FROM KNOWINGLY PUTTING ME IN A POSITION TO BE HARMED FROM DECEITFUL BUSINESS PRACTICES AND BLATANT DISREGARD FOR MY SAFETY IS TRULY DISTURBING AND WOEFULLY DISAPPOINTING. GLIBLY I WAS TOLD IT WOULD COST 26000.00 TO REPLACE THE ENGINE YET NOTHING LIKE AN ACTUAL PAPER REPAIR ESTIMATE WAS PRODUCED. ARE THESE PEOPLE JUST MAKING THIS STUFF UP AS THEY GO ALONG? MY HOPE IS THAT OTHER PEOPLE CAN READ THIS AND FILE MORE COMPLAINTS. AFTER READING ABOUT ALL THE LAWSUITS AND CHICANERY I CAN HONESTLY SAY I WOULD NEVER OF BOUGHT THIS CAR. *TR