NHTSA Complaint #11320294 — 2009 PONTIAC VIBE

I BOUGHT A 2009 PONTIAC VIBE WITH A 2.4L ENGINE A LITTLE OVER A YEAR AGO WITH AROUND 80K MILES. I NOTICED RIGHT AWAY THAT IT WAS USING ABOUT A QUART OF OIL AROUND EVERY 1K MILES. IT NOW HAS A LITTLE OVER 90K MILES AND USES ABOUT 1.25 QUARTS OF OIL PER 1K MILES. I FOUND THAT TOYOTA ADMITTED TO A PROBLEM WITH THE 2AZ-FE ENGINES THAT ARE IN THEIR MATRIX AND CAMRYS, AS WELL AS THE PONTIAC VIBE, AND HAVE OFFERED THE ZE7 WARRANTY ENHANCEMENT PROGRAM TO REPLACE THE PISTONS AND RINGS IN THESE PRODUCTS TO CORRECT THE EXCESSIVE OIL CONSUMPTION ISSUE. I CONTACTED GM SERVICE TO SEE IF THEY WERE GOING TO OFFER THE SAME PROGRAM FOR THESE ENGINES SINCE THEY PURCHASED THESE DEFECTIVE ENGINES FROM TOYOTA. THEY RESPONDED BY SAYING THAT THERE WERE NO OPEN SERVICE PROGRAMS OPEN FOR THIS CAR. I ASKED THEM WHY GM WOULDN'T ADMIT TO THE PROBLEM AS TOYOTA DID, AND OFFER A PROGRAM SIMILAR TO THE TOYOTA PROGRAM TO RESOLVE THE ISSUES WITH THIS ENGINE. THEY RESPONDED AGAIN BY SAYING THAT THERE WERE NO OPEN SERVICE ISSUES FOR THIS VEHICLE. I THINK IT'S VERY IRRESPONSIBLE OF GM TO NOT ACKNOWLEDGE A PROBLEM WITH THESE ENGINES AND OFFER THE SAME SUPPORT FOR THEM AS DID TOYOTA WHO SUPPLIED THE ENGINES TO GM. I GREW UP AS PART OF A GM FAMILY, BUT WON'T PLAN TO BUY ANY FUTURE GM PRODUCTS DUE TO THEIR LACK OF SUPPORT FOR THEIR CUSTOMERS WITH AN OBVIOUS PRODUCT QUALITY ISSUE AS IS FOUND HERE. IF TOYOTA ACKNOWLEDGES A PROBLEM WITH THESE ENGINES AND PROVIDES SUPPORT TO THEIR CUSTOMERS, WHY DOESN'T GM OFFER SIMILAR SUPPORT SINCE TOYOTA SUPPLIED THE IDENTICAL ENGINES TO THEM? DOESN'T MAKE FOR GOOD CUSTOMER PUBLIC RELATIONS AND DOESN'T PROVIDE ANY INCENTIVE TO BUY FUTURE GM VEHICLES.