NHTSA Complaint #11319880 — 2011 MERCURY MILAN

DUE TO THE RECALL OF THE STEERING GEAR WE HAD IT REPAIRED OCT 10 2018. THE VEHICLE HAD 94,430 MILES AND QUALIFIED UNDER THE RECALL. THE CAR HAS BEEN DRIVEN 15,311 MILES AND THE SAME PART NEEDS TO BE REPLACED. WHEN I ASKED IF THE PART HAS A WARRANTY I WAS TOLD 1 YR OR 12,000 MILES,SO THE REPAIR WOULD BE 1800.00. I ASKED IF THE SAME REPAIR WAS DONE WHAT KIND OF WARRANTY WOULD THERE BE. 2 YRS OR 50,000 MILES. MY CONCERN IS WHY THE RECALL PART IS ONLY WARRANTED FOR 12,000 AND THE NEW REPAIR WARRANTY IS 50,000. DID FORD INSTALL AN INFERIOR PART ON MY RECALL? THE VERY DANGEROUS RECALL PART THAT WAS PUT ON MY CAR LASTED BARELY OVER 15,000 MILE. I FIND THIS VERY ALARMING TO THINK THAT LIKE I THERE ARE THOUSANDS OF PEOPLE DRIVING AN UNSAFE CAR PUTTING THEMSELVES AND OTHER ON THE ROADS AT RISK OF INJURY OR DEATH! YOU CANNOT STEER THE CAR WHEN THE PART FAULTS.