NHTSA Complaint #11319768 — 2017 FORD EXPLORER STRUCTURE:BODY

Complaint Details

ODI Number	11319768
Vehicle	2017 FORD EXPLORER
Component	STRUCTURE:BODY
Date of Incident	March 29, 2020
Date Filed	March 30, 2020
Mileage	36,700 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

ROOF RAILS ON BOTH SIDES HAVE COME LOOSE, EJECTING FROM VEHICLE ON ROADWAY. THIS ISSUE HAS HAPPENED THREE TIMES. AFTER REPAIR, THE ROOF RAIL CAP WILL STAY ON FOR AROUND 1 TO 2 MONTHS THEN BECOME LOOSE AGAIN. BOTH THE ROOF RAIL ASSEMBLY AS A WHOLE AND THE ROOF RAIL CAP HAVE BEEN REPLACED. THIS IS A POOR DESIGN AND COULD INJURE OR CAUSE DEATH TO PEDESTRIANS AND OTHER VEHICLE OPERATORS AROUND.

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