NHTSA Complaint #11319580 — 2013 CADILLAC SRX ELECTRICAL SYSTEM

Complaint Details

ODI Number	11319580
Vehicle	2013 CADILLAC SRX
Component	ELECTRICAL SYSTEM
Date of Incident	January 24, 2020
Date Filed	March 28, 2020
Mileage	69,999 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

THE CADILLAC CUE SYSTEM BECOMES NON RESPONSIVE WHICH DOES NOT ALLOW YOU TO CONTROL MOST THINGS WHICH ARE ELECTRONICALLY CONTROLLED FROM THAT SYSTEM WHICH IS THE RADIO, AIR CONDITIONING SYSTEM, AND OTHER SYSTEMS. YOU DO NOT HAVE TO BE IN MOTION TO USE THIS SYSTEM. THE SYSTEM DEVELOPED SMALL CRACKS ALL OVER WHICH START FROM THE CORNERS AND THE DEALERSHIP REFUSES TO FIX THEM.

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