NHTSA Complaint #11319578 — 2012 TOYOTA PRIUS

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11319578
Vehicle	2012 TOYOTA PRIUS
Component	ENGINE
Date of Incident	March 23, 2020
Date Filed	March 28, 2020
Mileage	150,999 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

2012 TOYOTA PRIUS II, DEALER MAINTAINED, NOW NEEDS NEW ENGINE DUE TO BLOWN HEAD GASKET. MILEAGE 151000. THE CAR HAS RUN PERFECTLY UNTIL A RECENT ENGINE LIGHT CAME ON. WHEN IT WAS BROUGHT INTO THE DEALERSHIP, THE DIAGNOSIS WAS MISFIRING OF 2 CYLINDERS AND COOLANT LEAKING INTO CYLINDERS 3 AND 4. THERE WAS NO PREVIOUS ENGINE PROBLEMS. AN OFFICIAL COMPLAINT WAS FILED WITH TOYOTA CUSTOMER SERVICE. THEY RESPONDED THAT THERE WAS NO FAULT ON THEIR END AND I SHOULD HAVE THE ENGINE REPLACED AT AN AUTHORIZED TOYOTA DEALER. A SEARCH FOR THIS TROUBLE RESULTED IN SEVERAL OTHER COMPLAINTS OF THE FAILURE OF HEAD GASKETS IN THIS YEAR AND MODEL PRIUS.

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