NHTSA Complaint #11319452 — 2007 CADILLAC CTS UNKNOWN OR OTHER

Complaint Details

ODI Number	11319452
Vehicle	2007 CADILLAC CTS
Component	UNKNOWN OR OTHER
Date of Incident	March 25, 2020
Date Filed	March 27, 2020
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

I WAS GIVING A RECALL PAPER IN THE MAIL , SO I TOOK MY CAR TO THE ADDRESS LISTED ON THE REFORM. THE DEALERSHIP DIDN'T DO THE RECALL. THE REASON THEY DECIDED NOT TO DO IT WAS BECAUSE I DIDN'T HAVE THE CORRECT KEYS AND WAS TOLD ' YOU CAR DOESN'T NEED IT, IT DOESN'T HAVE THAT PROBLEM UNLESS YOU HAVE THE ORIGINAL KEY'. I TRIED CONTACTING THE MANUFACTURER TO CONFIRM THIS CLAM BUT THEY LEFT ME ON HOLD. I HAVE THE IMPRESSION THEY DIDN'T WANT TO DO THE SERVICE FOR FREE.I JUST WANT TO KNOW WEATHER MY CAR IS SAFE TO DRIVE.

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