NHTSA Complaint #11319297 — 2015 FORD TAURUS

WHILE DRIVING MY VEHICLE HOME FROM WORK THE ENGINE BEGAN SHUDDERING, SURGING, AND FINALLY DIED LEAVING ME STRANDED ON THE SIDE OF THE ROAD CAUSING POTENTIAL HAZARD FOR MYSELF AS WELL AS OTHER DRIVERS. I TOWED THE VEHICLE TO MY MECHANIC WHO TOLD ME IT COULD BE EITHER THE HIGH PRESSURE FUEL PUMP OR THE FUEL PUMP CONTROL MODULE. THE VEHICLE ONLY HAS 61,000 MILES ON IT MAKING IT JUST OUTSIDE THE MANUFACTURER'S 60,000 MILE WARRANTY. FORD REFUSED TO EXTEND ANY KIND OF WARRANTY WHEN THE MECHANIC CALLED. WHEN I CHECKED THE ISSUE ONLINE I LEARNED OF A 2016 FORD RECALL REGARDING THE FUEL PUMP CONTROL MODULE FOR 2013-2015 FORD VEHICLES WHICH APPARENTLY DOES NOT COVER MY CAR. BOTH THE MECHANIC AND I ARE BAFFLED THAT A FUEL PUMP COULD SUDDENLY FAIL WITH ONLY 61,000 MILES ON THE VEHICLE AND HE WAS VERY SURPRISED THAT FORD WOULD NOT DO ANYTHING TO EVEN ASSIST WITH THE COST OF THE REPAIR. AS FAR AS THE FUEL PUMP CONTROL MODULE, I AM STILL IN THE PROCESS OF TALKING WITH FORD ABOUT IT.