NHTSA Complaint #11319295 — 2018 PORSCHE MACAN
FUEL/PROPULSION SYSTEM issue reported to NHTSA
Complaint Details
| ODI Number | 11319295 |
| Vehicle | 2018 PORSCHE MACAN |
| Component | FUEL/PROPULSION SYSTEM |
| Date of Incident | |
| Date Filed | |
| Mileage | 27,000 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | CA |
Consumer Description
AT ~27,000 MILES VEHICLE CHECK ENGINE LIGHT CAME ON. NOTIFICATION ON DASHBOARD STATED 'DRIVING PERMITTED'. VEHICLE WAS SLUGGISH TO START OVER THE NEXT 2 DAYS. TOOK VEHICLE TO DEALER AND THEY IDENTIFIED A FUEL PUMP LEAK. THEY REPLACED THE FUEL PUMP AND I PICKED UP THE VEHICLE A FEW DAYS LATER. PROBLEM OCCURRED AGAIN. TOOK VEHICLE BACK TO DEALER. THEY KEPT THE CAR FOR OVER 40 DAYS (I STILL DO NOT HAVE IT) AND IT IS BEING FILED UNDER LEMON LAW. THE DEALER HAD TO REPLACE AND TEST DRIVE THE FUEL PUMPS MULTIPLE TIMES SINCE THE SECOND ONE ALSO LEAKED AND THE REPLACEMENTS LEAKED AS WELL PER THE REPAIR ORDER. PORSCHE IS CLAIMING THIS ISSUE IS 'FIXED' NOW BUT I DO NOT TRUST IT SINCE PER THE RECALL IT IS A DESIGN ISSUE AND BEFORE THE RECALLS ARE EVEN TAKING PLACE WHICH IS APRIL 2020. THE PROPOSED RECALL FIX ON CONSUMER REPORT DOES NOT SEEM TO ADDRESS MY SITUATION SINCE THE FAILURES OCCURRED AT THE DEALER EVEN ON MULTIPLE REPLACEMENT PARTS. THE RISK IS NOT ONLY A SLUGGISH START DUE TO LOW FUEL PRESSURE BUT THERE IS A FIRE HAZARD FROM THESE LEAKS. SECONDLY THERE IS A STEERING COLUMN KNOCK AND VIBRATION COMING FROM THE STEERING COLUMN AND/OR FRAME AND/OR FRONT AXLE EVERY-TIME I TURN THE VEHICLE RIGHT OR LEFT WHILE GOING UP OR DOWN A HILL OR OVER A SPEED BUMP <10MPH. THIS HAS BEEN PRESENT SINCE DAY 1 OF OWNING THE VEHICLE AND HAS GOTTEN LOUDER OVER TIME AND MORE APPARENT AS I CAN FEEL THE ISSUE UNDER THE DRIVERS SEAT FROM THE RUBBING/VIBRATION OR WHATEVER IS CAUSING THE NOISE. I CAN ALSO FEEL A VIBRATION IN THE STEERING WHEEL WHEN THIS HAPPENS TOO. DEALER HAS REFUSED TO FIX IT CLAIMING 'UNABLE TO REPLICATE THE CONDITION' 4 TIMES NOW OVER THE COURSE OF 2 YEARS. I RE-CREATED THE CONDITION FEBRUARY 17TH 2020 WITH THE SERVICE ADVISOR AND HAVE IT DOCUMENTED IN THE REPAIR ORDER. THIS IS ALSO STILL NOT FIXED.
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