NHTSA Complaint #11318872 — 2014 CHEVROLET IMPALA

SERVICE SIDE DETECTION SYSTEM. WHILE DRIVING THIS MESSAGE COMES ON AND WHEN THE CAR IS STOPPED AS WELL. [XXX] DIAGNOSED THE PROBLEM SIDE OBJECT DETECTION MODULES COST $841.21 PLUS TAX. I CONTACTED [XXX] FROM GM AT [XXX]. I WAS TOLD THEIR IS NOTHING GM COULD DO AS MY CAR IS AT 11900 MILES. THIS IS A SAFETY ISSUE. THIS WILL CAUSE CAR TO POSSIBLY CATCH ON FIRE, NOT TO START AND SEVERAL OTHER ISSUES IF NOT REPAIRED. THE BLIND SPOT DETECTION SYSTEM HAS BEEN AN ISSUE IN SEVERAL 2014 CHEVROLET IMPALAS. I CAN'T USE THE VEHICLE FEARFUL OF ME AND MY CHILDREN MAY BE IN DANGER. I'VE HAD 3 OR MORE CONVERSATIONS WITH GM REPRESENTATIVE [XXX] BUT NO HELP. THE SAFETY ISSUES WITH THE DEFECTIVE PARTS USED DURING MANUFACTURING IS UNACCEPTABLE AS THIS IS NOT A WEAR AND TEAR ITEM. MY NAME IS [XXX] MY ORIGINAL CASE #[XXX] WAS FILED WITH GM.THIS IS A SAFETY AND SHOULD BE CONSIDERED AS A RECALL. GM ONLY OFFERS REPAIR IF YOUR VEHICLE IS 80000 MILES OR LESS WHICH IS UNFAIR TO THE OWNERS OF THE VEHICLE WHO HAVE EXPERIENCED THIS PROBLEM. MY NUMBER IS [XXX] IF THERE ARE ANY FURTHER QUESTIONS THAT NEED ANSWERING. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR