NHTSA Complaint #11318841 — 2012 BMW 328I

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11318841
Vehicle 2012 BMW 328I
Component ENGINE
Date of Incident
Date Filed
Mileage 120,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

BMW REFUSED TO RECALLS 2012 TO 2014 VEHICLES WITH FAULTY TIMING CHAINS, OIL CHAIN, AND TENSIONER. WHEN I CONTACTED BMW THEY STATED IT WAS ONLY COVERED TO 70,000 MILES. I PURCHASED A 120,000 MILES WARRANTY , I WAS NEVER INFORMED BY BMW WEST THE SERVICE CENTER ABOUT THIS RECALL. AT A 120,000 MILES TOOK MY CAR INTO BE SERVICED AND WAS TOLD THE TIMING CHAIN, OIL CHAIN AND TENSIONER NEEDED TO BE REPLACED AT THE COST OF 4,400.00, IF THE THE CHAIN HAD CAME OFF OF THE TENSIONER AND RUIN IT MOTOR THAT COULD BE FROM 12,000.00 TO 22,000.00. SO MANY ARE EXPERIENCING THE SAME PROBLEM. MY CAR HAS BEEN SITTING FOR 6 MONTHS UNABLE TO DRIVE IT DUE TO THE DANGER . CAR MAKES I HIGH PITCH WHINING SOUND AND JUMPS OUT OF GEAR, CHECK ENGINE LIGHT STATES ON.

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