NHTSA Complaint #11318688 — 2012 KIA SPORTAGE

GOT A CALL FROM A GUY NAMED COLLOTO, KIA CORPORATE TODAY. HE SAID THAT THEY GOT MY COMPLAINT FROM NHTSA. AND THAT IF MY 2012 KIA SPORTAGE ENGINE GETS RECALLED I WOULD GET A CERTIFIED LETTER IN THE MAIL. THAT WAS IT. OK SO YOU GOT MY COMPLAINT. NOW WHAT?? I HAVE BEEN GOING BACK AND FORTH TAKING TO THE DEALERSHIP AND KIA CORPORATE. NOBODY KNOWS ANYTHING, POINTING FINGERS, GETTING THE RUN AROUND. ABSOLUTELY NO COMPASSION A NO RESOLUTIONS. KIA IS GETTING AWAY WITH NOT RECALLING MY CAR BECAUSE MY ENGINE (DOHC MPI THETA-LL)! KIA IS SAYING IT HAS TO BE GDI THETA LL. I HAVE NEVER FELT SO LET DOWN BY A COMPANY! THEY ABSOLUTELY KNOW WHAT THEY ARE DOING IS CRIMINAL. MY DAUGHTER COULD HAVE BEEN KILLED WHEN THE ENGINE BLEW! SHE IS ONLY 20 YEARS OLD. I DON'T UNDERSTAND HOW THEY COULD SELL US A CAR THAT THEY KNEW WAS A TICKING TIME BOMB. EVEN IF IT DOES GET THE RECALL, I WOULD BE AFRAID THAT THE DEALERSHIP WOULD NOT FIX IT CORRECTLY. THEY ARE MAD THAT WE ARE NOT OPTING TO JUST BUY ANOTHER CAR TO FIX THE PROBLEM.