NHTSA Complaint #11318651 — 2014 CHEVROLET IMPALA ENGINE

Complaint Details

ODI Number	11318651
Vehicle	2014 CHEVROLET IMPALA
Component	ENGINE
Date of Incident	November 29, 2019
Date Filed	March 18, 2020
Mileage	122,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MS

Consumer Description

I WAS DRIVING MY CAR AND IT LOSS POWER. THE CHECK ENGINE LIGHT CAME ON. I TOOK IT TO NELSON HALL CHEVROLET IN MERIDIAN, MS. THEY TOLD ME THAT I NEEDED AN EXHAUST SOLENOID PART NUMBER 12633613. IT WAS SITTING THERE AT THE CHEVY DEALER FOR A MONTH AND A HALF. THEY TOLD ME TO COME GET IT BECAUSE THEY DIDN'T HAVE THE PART TO FIX IT AND THEY DIDN'T KNOW WHEN THE PART WAS GOING TO BE AVAILABLE. I HAVE BEEN IN CONTACT WITH GMC SINCE DECEMBER OF 2019. GMC DOESN'T KNOW WHEN THE PART WILL BE AVAILABLE. I CAN'T DRIVE MY CAR!! WHEN I SPOKE WITH GMC LAST, THEY TOLD ME THEY WOULD BE GIVING ME A CALL BACK IN 24-48 HOURS. IT HAS BEEN 3 MONTHS AND GMC WILL NOT RETURN MY CALLS. MY CAR IS STILL BROKEN AS OF TODAY MARCH 18, 2020. THIS IS UNACCEPTABLE!

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