NHTSA Complaint #11318271 — 2016 FORD ESCAPE

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number	11318271
Vehicle	2016 FORD ESCAPE
Component	SUSPENSION
Date of Incident	January 1, 2020
Date Filed	March 16, 2020
Mileage	74,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

TL* THE CONTACT OWNS A 2016 FORD ESCAPE. THE CONTACT STATED THAT THERE WAS A CLUNKING SOUND COMING FROM THE VEHICLE WHILE DRIVING. THE CONTACT STATED THAT WHILE ATTEMPTING TO TURN LEFT, THE VEHICLE DRIFTED RIGHT MAKING IT DIFFICULT TO MANEUVER THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO STATED THAT THE VEHICLE WAS LEAKING OIL. THE CONTACT TOOK THE VEHICLE TO THE TOM MASANO FORD LINCOLN LOCATED AT (1600 LANCASTER AVE, READING PA 19607) WHO CONFIRMED THE OIL LEAK AND THAT THE RIGHT REAR SHOCK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 74,000.

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