NHTSA Complaint #11318109 — 2015 FORD MUSTANG

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11318109
Vehicle	2015 FORD MUSTANG
Component	POWER TRAIN
Date of Incident	July 17, 2018
Date Filed	March 15, 2020
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

HUNTINGTON BEACH FORD SERVICE DEPARTMENT, ADVISOR STATED HE KNEW WHAT THE NOISE PROBLEM WAS WITH MY 2015 MUSTANG V-6, 3.7, ENGINE. I WAS PROVIDE A TECHNICAL SERVICE BULLETIN, SSM47787, TICK TAP AND OR TYPEWRITER NOISE AT IDLE. AFTER AN OIL CHANGE. THIS SSM DOESN'T ADDRESS THE 2015 MUSTANG V-6. AND THE KNOCKING IS ALL THE TIME WHEN THE ENGINE IS AT OPERATING TEMP. THIS MY THIRD TRIP TO THE DEALER. MILEAGE OVER 28,000. THE SSM DOESN'T ADDRESS THE ROOT CAUSE. ENGINE AT IDLE TO 1700 RPM IN PARK / DRIVE. THIS LAST TIME THE OIL WAS CHANGE AND THE TIME BEFORE IT. IT WAS OVER FULLED WITH OIL BY AT LEASE A 1/2 QUART.

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