NHTSA Complaint #11317957 — 2017 ACURA RDX

ON THE DAY 10/27/2016 I PURCHASED A ZERO MILE ACURA RDX 2017 VEHICLE FROM BELLA GROUP AT KENNEDY SAN JUAN WITH TRANSMISSION ISSUES. IT JUMPS MOSTLY WHEN IT PASSES 20 MHP AND WHEN IT BRAKES SHE JUMPED AS IF LOWERING CHANGES. DURING THE PAST 3 YEARS I WENT TO ACURA SERVICE IN GUAYNABO AND I TOLD ABOUT THE TRANSMISSION AND THEY ALWAYS TOLD ME THAT IT WAS FINE. ON 9/3/2020 I TOOK THE CAR AND TOLD ACURA SERVICE EVERY TIME ABOUT THE TRANSMISSION, IT WAS DELIVERED TO ME AS EVERYTHING WAS FINE WHICH BOTHERED ME AND I ASKED FOR A MANAGER. THE MANAGER CAME AND WE GAVE A TEST DRIVE AND IN 5 MINUTES HE FOUND THE PROBLEM, THEN THEY GIVE ME THE SERVICE PAPER INFORMING THAT ON 04/4/2017 ACURA INFORMED THROUGH A SERVICE BULLETIN 17-017 THAT THE JUDDER FROM THE TORQUE CONVERTER WHICH CAUSES THAT THE MOTOR OIL BURNS MORE THAN NORMAL CAUSING THE TRANSMISSION TO JUMP. ACURA SERVICIO CARRIED OUT THE SERVICE BULLETIN, BUT AS OF 3/13/2020 THE BUS CONTINUES WITH THE SAME PROBLEM ONCE IT IS HOT.