NHTSA Complaint #11317954 — 2010 FORD FUSION

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number	11317954
Vehicle	2010 FORD FUSION
Component	SERVICE BRAKES
Date of Incident	February 20, 2020
Date Filed	March 13, 2020
Mileage	113,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

I WAS DRIVING ON THE FREEWAY WHEN THE BRAKE LIGHT CAME ON MY DASH THEN BEGAN TO BLINK. I STARTED TO PULL TO THE SIDE OF THE FREEWAY WHEN I NOTICED MY BRAKES WERE NOT WORKING, I COASTED TO A STOP AND CALLED TRIPLE A. THE CAR WAS TOWED TO A REPAIR SHOP WHERE I WAS TOLD THERE WAS NOTHING WRONG WITH THE BRAKES. I DROVE THE CAR OUT OF THE REPAIR SHOP AND WHEN I CAME TO THE FIRST STOP SIGN AGAIN IT FELT LIKE I HAD NO BRAKES. I WAS ONLY GOING ABOUT 15 MPH SO I WAS ABLE TO STOP THE CAR BY PUSHING EXTREMELY HARD DOWN ON THE BRAKE PEDAL AND USING THE AID OF MY EMERGENCY BRAKE. I RETURNED THE CAR TO THE REPAIR SHOP AND AFTER 2 DAYS THEY INFORMED ME THAT THE CAR HAD A PROBLEM THAT ONLY THE DEALERSHIP CAN FIX. THE CAR NEEDED THE BRAKE SYSTEM SOFTWARE UPDATED BECAUSE OF A GLITCH RESULTING IN THE BRAKE HYDRAULIC CONTROL UNIT TO GET STUCK OPEN OR REACT SLOWLY.

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