NHTSA Complaint #11317813 — 2013 BMW 328I

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11317813
Vehicle 2013 BMW 328I
Component ENGINE
Date of Incident
Date Filed
Mileage 83,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State PA

Consumer Description

LAST FEB, MY ENGINE LIGHT CAME ON MID-DRIVE, I LOST POWER, ENGINE BEGAN MAKING A STRANGE NOISE HIGH-PITCHED NOISE, ETC. I GET IT TOWED TO P&W BMW IN N. OAKLAND (PITTSBURGH, PA). ALL THAT WEEK, 2 OR 3 TESTS & INSPECTIONS TO TROUBLESHOOT EACH COSTING ABOUT $160/EA AND I WAS TOLD THERE WAS A RECALLED PART THAT WAS REPLACED FREE OF CHARGE. LATER, I LEARNED THAT THE TOTAL ESTIMATE IS ABOUT $6300. THE TIMING CHAIN GUIDE BROKE INSIDE THE ENGINE WHICH DAMAGED THE TIMING CHAIN, GUIDES, OIL PUMP AND OIL PUMP MODULE. I'M STICKER SHOCKED PRIMARILY BC IT'S A BMW WITH 84K MILES (2013 328I XDRIVE) AND I KEEP THE OIL CHANGES ON POINT. UPON RECEIVING A SUMMARY FROM THE SERVICE TECH VIA TEXT, I SEE THE RECALL IS ON A TURBOCHARGER OIL SUPPLY LINE (CAR HAS A TURBO ENGINE). I GOOGLE IT AND IN ABT 10MINS, I LEARN THAT WHEN IT FAILS, THE TIMING CHAIN GUIDE FAILS INSIDE THE ENGINE WHICH DAMAGES THE .... (SEE ABOVE). IN ADDITION, THERE ARE COMPLAINTS GALORE WITH A CLASS ACTION LAWSUIT IN TOW OVER THIS ISSUE AS HUNDREDS HAVE COME FORWARD OVER HAVING TO FORK TO OUT ANYWHERE FROM $4500-$15000 TO REPLACE ENGINES (OR ENGINE PARTS) WITH LESS THAN 90K MILES ON THEM (IN MOST CASES I'VE READ AND I'VE READ ABOUT 50) SINCE 2012 (SOURCE: HTTPS://TOPCLASSACTIONS.COM/LAWSUIT-SETTLEMENTS/LAWSUIT-NEWS/826357-BMW-CLASS-ACTION-SEEKS-FIX-ENGINE-CHAIN-DEFECT/COMMENT-PAGE-2). A FEDERAL JUDGE MADE A PARTIAL RULING AS EARLY AS OCT 2018 AS I'M SURE YOU ARE AWARE. I SPOKE TO THE MANAGER AND THIS IS ALL NEWS TO HIM.

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