NHTSA Complaint #11317798 — 2005 GMC ENVOY

WHILE PROCEEDING TO TAKE A LEFT TURN AFTER COMING TO A STOP AT A T INTERSECTION BOTH DRIVER AND PASSENGER SIDE CURTAIN AIRBAGS DEPLOYED ON THEIR OWN. THIS SCARED MY WIFE TO DEATH! IT CAUSED HER TO BUMP THE CURB WITH ONE IF THE TIRES ONLY, NO ACCIDENT. THANKFULLY SHE WAS OFF WORK AND THE KIDS WERE ALREADY AT SCHOOL AND NOT WITH HER AT THE TIME! I CALLED GM IMMEDIATELY AND REPORTED THIS. AN INVESTIGATION WAS CONDUCTED AND LASTED ABOUT 2 MONTHS. I WAS INFORMED THAT THE FINDINGS WERE CONFIDENTIAL AND THAT THEY WOULD NOT BE REPAIRING MY VEHICLE! YOU HAVE GOT TO BE KIDDING ME. MY WIFE SUFFERED A MINOR HEAD INJURY, SCARE OF HER LIFE NOT TO MENTION WE WERE NOT PROVIDED WITH A RENTAL, COMMUNICATIONS WERE POOR AT BEST WITH OUR CAR WORKER AT GM. SHE WAS EVEN OUT SICK FOR A WEEK, IT TOOK ME 4 DAYS FOR SOMEONE TO FINALLY TELL ME THAT. THE ENVOY IS A 2005 AND WAS BOUGHT NEW AND HAS BEEN WITH OUR FAMILY EVER SINCE. LOW MILEAGE JUST TURNING 100K. VERY WELL CARED FOR. I AM FLOORED THAT GM IS NOT REPAIRING OUR BABY! I HAVE SEEN MANY REPORTS OF THE SAME ONLINE. I TRULY FEEL GM IS DECEIVING THE PUBLIC TO A BIGGER PROBLEM. HENCE THE REASON THEY STATED THE FINDINGS ARE CONFIDENTIAL. I JUST WANTED OUR BABY REPAIRED.