NHTSA Complaint #11317330 — 2018 HONDA CIVIC

WITHOUT WARNING OR WHEN I COME OUT TO MY CALL, ALL THE WINDOWS ARE ROLLED DOWN, AND THE SUNROOF IS OPEN. I HAVE BEEN REPEATEDLY TOLD BY THE DEALERSHIP THAT THIS IS AN OPERATOR ERROR AND THAT THE FUNCTION ON MY KEY FOB MUST HAVE BEEN ACCIDENTLY PRESSED. HOWEVER, THIS ISSUE HAS HAPPENED WHEN THE KEY FOB IS NOWHERE NEAR THE VEHICLE. THIS ISSUE HAS OCCURRED THREE TIMES AT HOME WHERE I KEEP THE KEY FOB AT LEAST 30 YARDS AWAY FROM THE VEHICLE. IN ADDITION, THE ISSUE HAS OCCURRED TWICE AT WORK WHERE THE VEHICLE IS OVER 50 YARDS AWAY AND MUST PASS THROUGH 1.5 FEET OF CONCRETE TO SEND A SIGNAL TO THE CAR. IN ADDITION, THE NUMEROUS TIMES (I HAVE LOST COUNT) THE TRUNK WILL OPEN WITHOUT ACTIVATING THE KEY FOB OF DEPRESSING THE KNOB IN THE CAR. AGAIN, I HAVE BEEN TOLD BY DEALERS THAT IT IS OPERATOR ERROR. HOWEVER, EACH TIME THIS OCCURS, THE KEY FOB IS IN MY HAND ON THE WAY TO THE CAR OR IN THE CONSOLE AREA WHERE IT IS NOT BEING TOUCHED BY ME OR BY ANYTHING ELSE. IT HAS OCCURRED IN MY DRIVEWAY AND ONCE WHILE THE CAR WAS IN MOTION'CAUSING ME TO QUICKLY PULL OVER SO THE CONTENTS OF THE TRUNK DO NOT FLY OUT AND HIT SOMEONE. BESIDES THE OBVIOUS SAFETY AND SECURITY ISSUE, THIS PROBLEM HAS CAUSED A GREAT DEAL OF WATER DAMAGE TO THE INTERIOR OF THE VEHICLE AND MAY HAVE GOTTEN INTO THE ELECTRICAL SYSTEM VIA THE HANDS-FREE SYSTEM IN THE CONSOLE AND THE USB PORT IN THE CENTER COMPARTMENT'BOTH OF WHICH WERE COVERED IN WATER DURING THIS PAST INCIDENT WHEN IT WAS HEAVILY RAINING. I HAVE BEEN TOLD BY THE DEALERSHIP THAT THESE ARE FLUKES, AND HONDA HAS NOT AND WILL NOT MAKE IT POSSIBLE TO DISABLE THIS FEATURE. THE 200+ COMPLAINTS/REPORTS ON THE NHTSA WEBSITE INDICATES TO ME THAT IT IS NOT A FLUKE. AS THE OWNER, I SHOULD BE ABLE TO BE DISABLE THIS FEATURE SO FURTHER DAMAGES, SAFETY, AND SECURITY ARE NOT AN ISSUE. THE HONDA CIVIC IN QUESTION IS LESS THAN TWO YEARS OLD.