NHTSA Complaint #11681136 — 2018 HONDA CIVIC

Honda Civic 2018 EX keyless with BCM failure. Alarm won’t deactivate, engine won’t shut off. Only solution is battery disconnection. Issue reported in 2016+ models, Honda charges $1,000+. Full Complaint: My 2018 Honda Civic EX keyless has a serious electrical problem. The alarm activates and cannot be turned off with the key fob. I have to use the physical key to silence the horn, but the vehicle stays in accessory mode. If I start the car, I cannot turn off the engine. The only way is by disconnecting the battery cables, which is very dangerous since the ignition stays hot and could cause an electrical short. Honda knows about this defect but has not issued a recall. They are charging customers $1,000+ to replace the BCM. This problem has been reported in multiple Honda models from 2016 and newer, including the Honda Civic. In my opinion, this is a clear safety issue because if the vehicle cannot be turned off in an emergency, it could cause a serious accident or tragedy. I ask NHTSA to investigate and hold Honda accountable.