NHTSA Complaint #11317148 — 2015 KIA OPTIMA

MY STEERING WHEEL IS STICKING AND MY HUSBAND TOOK IT TO THE DEALERSHIP TO SEE WHAT THE PROBLEM IS AND THEY HAVE CHECKED IT AND SAID IT NEEDS STEERING COLUMN. THEY GAVE US A PRINTOUT SAYING FOLLOWED TSB CHA 090 PREFORMED EFFORT MEASUREMENT TEST. MEASUREMENT 4.6 NM SUPPOSED TO BE 3.3 NM NEEDS STEERING COLUMN AT A COST OF $1400.00 WITH A 10% DISCOUNT BECAUSE IT IS NOT COVERED UNDER WARRANTY, WHICH WE THEN DECLINED TO PAY THAT AMOUNT. WHEN WE PURCHASED THE CAR FROM PERRY-ELLIS KIA WE GOT A BUMPER TO BUMPER UNLIMITED WARRANTY "AT LEAST THAT WAS OUR UNDERSTANDING" THROUGH FIDELITY WARRANTY SERVICES, INC. SO WHEN LARA WHO WORKS IN THE WARRANTY DEPARTMENT FOR THE DEALERSHIP WHICH IS NOW PREMIER KIA GAVE ME THE WARRANTY PER MY SHE IS NOW TELLING ME THE STEERING COLUMN IS NOT COVERED. I HAVE NOTICED THAT THERE WAS SOME KIND OF RECALL PERFORMED STATING SA188 SERVICE ACTION SA188 '15 QF STEERING FEEL IMPROVEMENT DEALER CODE TX137 REPAIR DATE JULY 10, 2015 DEALER TYPE RD. WHICH RAISES CONCERN TO ME NOW THAT I AM STILL HAVING STEERING PROBLEM AND THEY WILL NOT HONOR THE WARRANTY. I BELIEVE THIS PROBLEM SHOULD BE FIXED UNDER THIS SERVICE CAMPAIGN SINCE THE PROBLEM ALREADY EXISTED THIS IS NOT THE FIRST TIME I HAVE COMPLAINED ABOUT THIS PROBLEM WITH THE STEERING WHEEL. DEALER STATED THEY ARE NOT OBLIGATED TO COVER UNDER ANY WARRANTY. YOUR COOPERATION INTO THIS MATTER WILL BE GREATLY APPRECIATED. *LN CONSUMER STATED SEVERAL COMPLAINTS WERE MADE REGARDING FRONT END SHAKING AND NEW TIRES BALANCE AND ROTATION.*JB