NHTSA Complaint #11317114 — 2013 BUICK REGAL

EXTERIOR LIGHTING issue reported to NHTSA

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Complaint Details

ODI Number	11317114
Vehicle	2013 BUICK REGAL
Component	EXTERIOR LIGHTING
Date of Incident	November 1, 2019
Date Filed	March 9, 2020
Mileage	30,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

TL* THE CONTACT OWNS A 2013 BUICK REGAL. THE CONTACT STATED THAT THE DRIVER SIDE HEAD LIGHT FAILED TO OPERATE WITHOUT WARNING. THE CONTACT NOTICE THAT MOISTURE HAD ACCUMULATED INSIDE OF THE DRIVER'S SIDE HEADLAMP ASSEMBLY. THE CONTACT ALSO NOTICED THAT THE HEADLAMP CIRCUIT BOARD WAS CORRODED DUE TO THE CONDENSATION. THE MANUFACTURER WAS CONTACTED AND A CLAIM NUMBER WAS PROVIDED. THE VEHICLE WAS TAKEN TO PENSKE BUICK GMC OF CERRITOS LOCATED AT (18400 STUDEBAKER RD, CERRITOS, CA 90703). THE CONTACT WAS THEN NOTIFIED BY THE DEALER THAT THE REPAIR WAS NOT FREE AND WOULD HAVE TO BE PAID FOR OUT OF POCKET. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.

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