NHTSA Complaint #11317053 — 2017 CHEVROLET CRUZE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11317053
Vehicle	2017 CHEVROLET CRUZE
Component	ENGINE
Date of Incident	March 8, 2020
Date Filed	March 9, 2020
Mileage	40,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

I WAS DRIVING THE VEHICLE WHEN THE ENTIRE CAR STARTED TO SHAKE. IMMEDIATELY THE CHECK ENGINE STARTED TO BLINK AND A WARNING DISPLAYED SERVICE STABILITRAK. I TOOK IT TO THE DEALERSHIP AND WAS TOLD THAT THERE US A MISFIRE OF THE FIRST VALVE WHICH CAUSE THE OTHER VALVES TO MISFIRE. AFTER DIAGNOSING THE PROBLEM, I WAS TOLD THAT ITS THE INJECTOR AND SPARK PLUG CAUSING THE PROBLEM AND THIS IS MOT COVERED UNDER THE WARRANTY. THE CAR IS LESS THAN 3 YEARS OLD WITH ONLY 40K MILES.

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