NHTSA Complaint #11317026 — 2013 JEEP GRAND CHEROKEE

MY 2013 JEEP GRAND CHEROKEE LAREDO 4X4 HAS RANDOMLY BUT CONTINUOUSLY STALLED OR HASN'T STARTED UP SUCCESSFULLY FOR THE PAST YEAR THAT I HAVE OWNED IT. THIS HAS CAUSED MUCH STRESS, ANXIETY, AND INCONVENIENCE FOR ME, MY WIFE AND YOUNG DAUGHTER. WE LIVE WITH THE CONSTANT FEAR OF BEING LEFT STRANDED THROUGHOUT OR OWN CITY OR WORST YET STRANDED OUT OF TOWN DURING FAMILY ROAD TRIPS. THIS IS COMPLETELY UNACCEPTABLE AND UNDESIRABLE AS LOYAL JEEP VEHICLE OWNERS OF SEVERAL DIFFERENT JEEP MODELS INCLUDING TWO JEEP PATRIOTS AND ONE JEEP LIBERTY. THIS PAST FRIDAY I WAS UNABLE TO START UP MY JEEP TO GO TO WORK AND WAS LEFT STRANDED IN MY GARAGE. I HAD TO MISS WORK THAT DAY AND HAVE THE JEEP TOWED TO A LOCAL AUTHORIZED DEALERSHIP WHERE IT IS STILL PARKED FOUR DAYS LATER UNABLE TO START UP AND IS UNDIAGNOSED OR REPAIRED. THIS IS CAUSING ME AND MY FAMILY MUCH FINANCIAL HARDSHIP DUE TO MY WIFE AND I HAVING TO ALTERNATE MISSING WORK OR TRYING TO BORROW A SPARE VEHICLE FROM OTHER FAMILY MEMBERS. I HOPE TO HAVE A REMEDY AS SOON AS POSSIBLE BY THE MANUFACTURER AS THIS ISSUE AND SUBSEQUENT RECALL HAS BEEN IN EFFECT SINCE LAST YEAR 2019. I HOPE THAT THIS COMPLAINT DOES NOT FALL ON DEAF EARS AND THAT A SOLUTION IS DEVELOPED AND PROVIDED TO ME AND MY FAMILY RIGHT AWAY.