NHTSA Complaint #11316536 — 2013 FORD F-150

MY TRANSMISSION DOWNSHIFTED FROM 5TH GEAR TO 1ST GEAR IN NOV 2018. THE TRANSMISSION THEN WOULD NO LONGER SHIFT DUE TO THE DAMAGE IT CAUSED. I HAD THE TRANSMISSION REBUILT BY FORD. SOON AFTER THE REPAIRS FORD RELEASED A SAFETY RECALL FOR THE EXACT PROBLEM. I TOOK THE VEHICLE IN AND THEY PERFORMED THE RECALL SERVICE. I ASKED ABOUT REIMBURSEMENT FOR THE PRIOR REPAIRS AND WAS TOLD YES IT WOULD BE COVERED BECAUSE IT WAS CAUSED BY THE RECALL. THE TRUCK CONTINUED TO RANDOMLY SHIFT TO NEUTRAL OR SKIP GEARS. I TOOK IT BACK IN. THEY SAID IT WAS CAUSED BY THE REAR MAIN SEAL, THIS HAS NOTHING TO DO WITH SHIFTING. THE TRANSMISSION HAS NEVER LEAKED. THE ISSUES CONTINUED ON UNTIL ON FEBRUARY 27TH THE TRANSMISSION DROPPED TO 1ST GEAR ON THE HIGHWAY (65 MPH) NEARLY CAUSING A MAJOR ACCIDENT AND THROWING ME AGAINST THE STEERING WHEEL. I JUST CONTACTED FORD RECALL DEPARTMENT AND INQUIRED ABOUT FULL REIMBURSEMENT AND TO NOTIFY THEM THAT THIS HAPPENED AGAIN. THEY SAID THEY WOULD NOT REIMBURSE ME ANY $ AND IGNORED MY COMPLAINT ABOUT THE TRANSMISSION DOWNSHIFTING LIKE THAT AGAIN. I AM NOW SITTING WITH A SORE BACK, $4,000 REPAIR COST AND A TRUCK THAT MAY PUT MY LIFE AND ANY PASSENGERS LIFE IN DANGER WHILE IN THE VEHICLE.