NHTSA Complaint #11316520 — 2014 JEEP CHEROKEE

ELECTRONIC STABILITY CONTROL (ESC) issue reported to NHTSA

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Complaint Details

ODI Number	11316520
Vehicle	2014 JEEP CHEROKEE
Component	ELECTRONIC STABILITY CONTROL (ESC)
Date of Incident	March 6, 2020
Date Filed	March 6, 2020
Mileage	73,685 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

ON STARTUP OF MY VEHICLE, THE WIPERS START ON FULL SPEED WITHOUT ANY CONTROL. THE TURN SIGNAL INDICATORS DO NOT FUNCTION AND MY VEHICLE HAS ROUGH SHIFTING. LASTLY, THE RUNNING LIGHTS ON THE VEHICLE DO NOT FUNCTION WHEN THIS ERROR IS OCCURRING. THE ERROR THAT APPEARS IS "SHIFT TO P AND THEN DESIRED GEAR". SO I LITERALLY HAVE TO STOP MY VEHICLE (EVEN IF I AM ON THE HIGHWAY) SHIFT TO P AND THEN BACK TO D. THIS IS EXTREMELY DANGEROUS WHILE ON THE ROAD. THIS HAS HAPPENED MULTIPLE TIMES AND THE ONLY WAY TO STOP IS BY STOPPING THE VEHICLE AND DISCONNECTING THE BATTERY TO RESET THE SOFTWARE. I HAVE TAKEN IT TO THE DEALERSHIP AND THEY HAVE FLASHED THE SOFTWARE MULTIPLE TIMES, HOWEVER THE SAME ISSUE KEEPS OCCURRING. NOW I AM EXPERIENCING A "SERVICE SHIFTER" ERROR. THIS ERROR FLASHES ON THE INSTRUMENT CLUSTER WHEN DRIVING AND ALL OF THE SHIFTER LIGHTS ILLUMINATE RED. THIS ERROR HAPPENS SPORADICALLY AND SHOULD BE ADDRESSED AS NOT BEING ABLE TO USE TURN SIGNAL INDICATORS IS ALSO EXTREMELY HAZARDOUS AND DANGEROUS WHILE ON THE ROAD.

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