NHTSA Complaint #11316029 — 2005 SUBARU FORESTER

AFTER PURCHASING THE VEHICLE WE DROVE IT ON A 3 HOUR ROAD TRIP ON THE HIGHWAY TO VISIT OUR DAUGHTER AT COLLEGE. AFTER PARKING I ATTEMPTED TO DRIVE THE CAR OUT OF THE PARKING LOT. I MISTAKENLY PASSED THE EXIT AND AS I ATTEMPTED TO REVERSE BACK TO THE EXIT THE VEHICLE WOULD NOT TRAVEL IN REVERSE EVEN THOUGH IT WAS SECURELY IN GEAR. I WAS ABLE TO SLOWLY DRIVE IT AROUND A CORNER OF THE PARKING LOT AND PARK IT WHERE IT THEN WOULD NOT MOVE IN REVERSE OR FORWARD. I EXITED THE VEHICLE AND NOTICED THAT THE LEFT FRONT PASSENGER SIDE TIRE WAS SLIGHTLY BENT IN TOWARDS THE VEHICLE. I THEN CALLED A TOW TRUCK AND HAD THE VEHICLE TOWED TO A MECHANIC. THE NEXT DAY THE MECHANIC WAS NOT YET ABLE TO MOVE THE CAR INTO THE GARAGE TO LIFT IT BUT WAS ABLE TO SEE THAT THE FRONT PASSENGER SIDE CONTROL ARM NEEDED TO BE REPLACED. HE HAD TO ORDER THE PARTS WHICH WOULD NOT ARRIVE FOR THREE DAYS. WE WERE PREPARED TO PAY FOR THE COST OF REPAIRS WHEN THE MECHANIC CALLED BACK AND AFTER HAVING ANOTHER TECHNICIAN LOOK AT THE VEHICLE THEY NOTICED A HAND SIZED HOLE IN THE SUB FRAME CAUSED BY SEVERE RUST DAMAGE THAT THEY COULD NOT FIX AND WOULD NOT ALLOW THEM TO FIX THE CONTROL ARM PROBLEM. THE MECHANIC STATED THAT WE WERE LUCKY TO MAKE IT AS FAR AS WE DID, AND WE WERE LUCKY TO BE ALIVE AND AFTER I ASKED EVEN IF THE CONTROL ARM WAS BRAND NEW WOULD WE HAVE HAD THIS PROBLEM? HE IMMEDIATELY ANSWERED YES. WE THEN HAD THE VEHICLE TOWED TO A FRAME SPECIALIST WHO TOLD ME THAT THE OPPOSITE SIDE OF THE SUB FRAME HAS THE SAME PROBLEM AND IS NOT CONFIDENT THAT BOLT WILL NOT SIMPLE FALL OFF IF ANYTHING IS ATTACHED TO IT. THE FRAME SPECIALIST STATED HE MOST LIKELY WILL HAVE TO CUT INTO THE MAIN FRAME TO FIX THE PROBLEMS. UPON SPEAKING TO THE GM OF THE DEALERSHIP HE STATED THAT YOU BOUGHT AN AS-IS VEHICLE, AND THEIR DEALERSHIP WOULD NOT BE PUTTING ANY MORE MONEY INTO THAT CAR