NHTSA Complaint #11315468 — 2012 KIA SPORTAGE

ON 02/15/2020,I NOTICED A KNOCKING ON RIGHT SIDE OF ENGINE,I MADE A A APPOINTMENT WITH FOLSOM LAKE KIA ON 02/16/2020 FOR 02/18/2020. EXPLAINED TO SERVICE DEPARTMENT MY CONCERNS ABOUT ENGINE KNOCK ON RIGHT SIDE OF ENGINE, ONE TECH SAID SOUNDS LIKE ROD BEARINGS,WHERE I THOUGHT SOUNDED LIKE IDLER PULLEY JUST BEHIND ALTERNATOR. SO AFTER DROPPING OFF TECH SAID WE WILL CHECK NEXT DAY WHEN ENGINE WAS COLD, I RECEIVED A CALL ON THE 19TH SAYING IT WAS THE TENSIONER PULLEY, WHICH WAS UNDER WARRANTY, SO I SAID REPLACE IT. THEY HAD TO ORDER PARTS AND THAT THEY HAD A LOANER CAR FOR ME, SO BACK TO DEALERSHIP I GO (21 MILES EACH WAY), I GOT ANOTHER CALL ON THE 21ST WANTING ME TO COME BACK AND LISTEN TO ENGINE WITH THE BELT OFF ,DON'T KNOW WANT THAT HAS TO WITH IT. THEY SAID WE STILL HAVE TO ORDER PARTS, WILL CALL YOU WHEN READY. ON THE 26TH OF FEBRUARY THEY CALLED AN SAID IT'S DONE COME PICK UP. I HAD TO SEND MY WIFE DUE TO I WORK NIGHTS, SHE CALLED ME WHEN SHE GOT HOME AND SAID SHE BELIEVES ENGINE IS STILL MAKING KNOCKING NOISE. DEALERSHIP REPLACED TENSIONER PULLEY ILDLER PULLEY AND NEW BELT. IDLER PULLEY AND BELT NOT UNDER WARRANTY HAD TO PAY $129 FPR AN $80 PULLEY AND $40 BELT. I'M STILL UPSET THAT WHEN I TOOK CAR IN THE FIRST PLACE TECH SAID ALL WAS COVERED UNDER WARRANTY.10/100MILE. ALSO WHILE THE MANY DAYS I WAS IN CONTACT WITH SERVICE DEPARTMENT THEY SAID THEY WERE SENDING DATA COLLECTED FROM DIAGNOSTIC TESTS TO KIA MULTIPLE TIMES. SO I HAVE MADE ANOTHER APPOINTMENT WITH A DIFFERENT DEALERSHIP CLOSER TO HOME FOR MARCH 2ND(I WENT TO FOLSOM LAKE BECAUSE THAT'S WHERE I PURCHASED NEW IN 2012} I BELIEVE THE ENGINE IS COMING APART INTERNALLY AND DO NOT WANT MY WIFE TO DRIVE IT. WHEN CAR IS FIRST STARTED, PUT INTO DRIVE ENGINE MAKES KNOCKING NOISE STATIONARY AND IN MOTION, AT FIRST NOISE WOULD GO AWAY WHEN IT GOT TO OPERATING TEMPERATURE NOISE WOULD QUIET DOWN SOME. GETTING WORSE