NHTSA Complaint #11315388 — 2014 FORD TAURUS STEERING

Complaint Details

ODI Number	11315388
Vehicle	2014 FORD TAURUS
Component	STEERING
Date of Incident	February 26, 2020
Date Filed	March 1, 2020
Mileage	71,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

AFTER FUELING UP, STARTED CAR(2014 TAURUS) TO LEAVE AND WAS UNABLE TO TURN STEERING WHEEL. INSTRUMENT CLUSTER PANEL STATED THERE WAS A POWER STEERING FAILURE AND SERVICE WAS REQUIRED. WAS ABLE TO DRIVE AWAY FROM PUMPS WITH NO STEERING TO PARK OUT OF THE WAY. AFTER 20 MINUTES AND RESTARTING THE CAR WAS ABLE TO CLEAR THE FAILURE MESSAGE BY CLICKING ON THE "OK" ACKNOWLEDGING THE FAILURE AND THE STEERING CAME BACK. NOT SURE IF IT WAS THE CLICKING ON THE "OK" THAT RELEASED THE STEERING OR NOT. DROVE THE CAR HOME AT GREAT RISK AND HAVE IT SCHEDULED FOR SERVICE ON WED 3/42020. FROM INVESTIGATING THE PROBLEM IT APPEARS FORD SHOULD BE FORCED TO DO A RECALL ON THIS MODEL AND THE PROBLEM, THEY DID FOR THE 2011, 2012 AND 2013 MODEL THEY NEED TO INCLUDE THE 2014. THE EXTENDED WARRANTY SHOULD COVER THIS BUT IT APPEARS TO CLEARLY BE A FORD DESIGN/ENGINEERING PROBLEM FORD SHOULD PAY FOR.

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