NHTSA Complaint #11315374 — 2015 TESLA MODEL S

NO WARNING WHATSOEVER, THE 17' TOUCHSCREEN GOES BLACK ON OUR MODEL S. I TRY THE REBOOT, BUT NOTHING HAPPENS. IT'S EARLY FEBRUARY, SO HERE IN ALABAMA, IT'S COLD. WE KEEP THE CAR IN THE GARAGE. NO CLIMATE CONTROL IS WORKING. WE PULL OUT, HEAD TO MY WIFE'S FAMILIES HOUSE 7-8 MILES AWAY, AND THE WINDSHIELD HAS A COUPLE OF INCH STRIP AT THE BOTTOM THAT VISIBLE. SO DRIVING BETWEEN 10-15 MPH, WE MAKE IT TO THEIR HOUSE. I FINALLY GET AHOLD OF TESLA A LITTLE WHILE LATER. AFTER ABOUT 30 MINUTES OR LESS ON THE PHONE WITH THEM, THEY SAID THEY SEE WHAT THE PROBLEM IS. THE LADY STATED THAT THE TESLA ENGINEERS KNOW ABOUT THIS PROBLEM AND HAVE BEEN WORKING TO GET IT FIXED. I WAS ORIGINALLY SCHEDULED FOR REPAIR ON FEBRUARY, 17TH. THEY CONTACTED ME TWO OR THREE DAYS BEFORE THEN AND SAID THEY WERE ANTICIPATING THE PART TO ARRIVE ON FEBRUARY 27TH, SO THEY PROACTIVELY RESCHEDULED MY APPOINTMENT FOR FEBRUARY 28TH. AFTER CALLING, EMAILING AND THEN FINALLY CHATTING TESLA ON FEBRUARY 27TH, THEY SAID THE PART STILL HADN'T ARRIVED. THEY TOLD ME THEY WERE GOING TO ESCALATE MY CASE AND THEY ALSO RESCHEDULED MY APPOINTMENT FOR MARCH 13TH WITH NO GUARANTEE THAT THE PART WOULD BE IN BY THEN. A LOANER VEHICLE WASN'T OFFERED AFTER ASKING MULTIPLE TIMES. THE REASON WAS BECAUSE MY VEHICLE WAS OUT OF WARRANTY. WE PURCHASED THIS VEHICLE USED FROM A THIRD PARTY, NOT TESLA. WE HAD THE VEHICLE ALMOST A YEAR AND A HALF BEFORE THIS HAPPENED. THE VEHICLE WAS STATIONARY. WE ARE ON RURAL TO COUNTRY (NOT DIRT) ROADS. THE HVAC DOESN'T WORK AT ALL, NOR DOES THE PARKING SENSORS. NAVIGATION IS OUT, PRETTY MUCH ALL THE EXTRA FEATURES (MOSTLY) YOU CAN FORGET ABOUT USING.