NHTSA Complaint #11312064 — 2014 HONDA CR-V STRUCTURE:BODY

Complaint Details

ODI Number	11312064
Vehicle	2014 HONDA CR-V
Component	STRUCTURE:BODY
Date of Incident	January 17, 2020
Date Filed	February 28, 2020
Mileage	77,075 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

I HAVE A CUSTOMER THAT HAS A 2014 HONDA CRV (VIN PROVIDED) AND 2 YEARS AGO WE REPLACED THE REAR HATCH OUTSIDE HANDLE. IT WOULD NOT OPEN IN COLD WEATHER. IT FAILED AGAIN AND WE REPLACED IT AGAIN (NO CHARGE TO THE CUSTOMER AS IT WAS THE SAME PROBLEM AS BEFORE). HONDA ONLY WARRANTIES THEIR PARTS FOR 12 MONTHS. THIS IS A KNOW PROBLEM WHICH IS FIXED WITH A NEW OUTSIDE HANDLE. IT SEEMS TO ME THIS IS A SAFETY CONCERN AS THERE IN NO WAY TO GET INTO THE REAR CARGO AREA FROM THE OUTSIDE WITHOUT THIS OUTSIDE HANDLE WORKING. HONDA HAS REFUSED ANY TO HELP IN ANY WAY.

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