NHTSA Complaint #11311854 — 2013 FORD C-MAX

THE LIFTGATE AND LATCH SHOULD HAVE BEEN ON THE RECALL LIST AND/OR LISTED ON THE EXTENDED WARRANTY BUT IS NOT CURRENTLY ON THE LISTS. FORD CORPORATE REFUSED TO REPAIR THE VEHICLE AT THEIR EXPENSE AND STILL HAS NOT REIMBURSED ME FOR THE EXPENSE. THE LIFTGATE OPENED UNEXPECTEDLY AND WITHOUT WARNING ON A FEW OCCASIONS: 1. THE LIFTGATE OPENED WHILE I WAS DRIVING ON THE FREEWAY AT 45 MILES PER HOUR. 2. THE LIFTGATE OPENED WHILE I WAS DRIVING ON THE STREET AT 25 MILES PER HOUR. 3. THE LIFTGATE OPENED ON DECEMBER 17, 2019 WHILE I WAS BACKING OUT OF A PARKING SPACE IN A PARKING GARAGE AND HIT THE STRUCTURE OF THE PARKING GARAGE, CAUSING DAMAGE TO THE LIFTGATE. ON FRIDAY JANUARY 24, 2020 THE LIFTGATE AJAR WARNING SIGNAL APPEARED ON THE CONSOLE INSIDE THE VEHICLE. WHEN I CHECKED THE LIFTGATE IT WAS NOT OPEN OR SLIGHTLY AJAR. THIS IS ALL HAZARDOUS AND SHOULD BE CONSIDERED A SAFETY ISSUE THAT NEEDS TO BE CORRECTED.