NHTSA Complaint #11311791 — 2015 NISSAN VERSA

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11311791
Vehicle	2015 NISSAN VERSA
Component	POWER TRAIN
Date of Incident	February 10, 2020
Date Filed	February 27, 2020
Mileage	70,608 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

FEB. 10TH 2020 CVT TRANSMISSION STARTED SHUDDERING AND THEN BROKE DOWN IN VALDOSTA GEORIGA. VALDOSTA NISSAN SAID TRANSMISSION WAS NOT COVERED UNDER RECALL FROM CLASS ACTION SUIT. HAD TRANSMISSION REPLACED AT VALDOSTA TRANSMISSION WITH REMANUFACTURED NISSAN TRANSMISSION ON FEB. 13TH 2020. DROVE 992 MILES TO JACKSON MICH. STARTED HAVING PROBLEMS WITH NEWLY INSTALLED TRANSMISSION SO BRIGHT THE 201( NISSAN VERSA TO JACKSON NISSAN. WAS INFORMED BY SERVICE MANAGER JAMIE BALDWIN THAT TRANSMISSION FAILED DUE TO TRANSMISSION COOLING TUBE IN RADIATOR FAILED. OF COURSE THE RADIATOR FAILURE WAS NOT COVERED ANYMORE FROM THE EARLIER CLASS ACTION RADIATOR SUIT. I ALSO FILED A CLAIM WITH CONSUMER AFFAIR NISSAN, CASE #39608867. THE REPRESENTATIVE (AUSTIN) I SPOKE WITH DENIED THE CLAIM. I'VE TRIED TO REACH AUSTIN (615) 725-7582 A FEW TIMES TO GET ANY DOCUMENTATION THAT WAS USED FOR HIS DECISION TO DENY THIS CLAIM, BUT HE HAS NOT RETURNED ANY OF MY CALLS. I BELIEVE THAT NISSAN HAS AN OBLIGATION TO THE CONSUMER WHEN THEY HAVE SOLD DEFECTIVE CVT TRANSMISSIONS AND RADIATORS.

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