NHTSA Complaint #11595690 — 2015 NISSAN VERSA

The contact owns a 2015 Nissan Versa. The contact stated that the vehicle was previously taken to the dealer, where the fuel pump assembly, the lower control arm, and the electronic parking switch were replaced. Additionally, the contact stated while starting the vehicle, the vehicle made an abnormal sound. The vehicle was taken to the dealer, where it was diagnosed that cylinder #1 had misfired, and the dealer determined that the catalytic converter needed to be replaced. The vehicle was then taken to a transmission specialist, where the catalytic converter was replaced; however, the failure persisted. The vehicle was taken to an independent mechanic, where the catalytic converter was replaced for a second time. Additionally, the contact stated that after starting the vehicle, the vehicle failed to shift to first gear. The vehicle was towed to another dealer, Classic Nissan Newport News (12925 Jefferson Ave, Newport News, VA 23608), where the transmission assembly, the ignition coil, and spark plug #1 were replaced. The contact stated while driving after the repair, the check engine warning light illuminated. Additionally, the contact stated that while her grandson was occupying the rear passenger's side seat, the seat belt locked and failed to unbuckle. The contact stated that her daughter cut the seat belt and released her grandson. The manufacturer was notified of the failure, but no assistance was provided. The vehicle was not repaired. The failure mileage was approximately 20,000.